All personal data obtained by Old Mexico Imports is for business purposes only. We respect and are committed to protcting your privacy. We may collect personally identifiable information when you visit our website. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the pages you visited. We will not sell your personally identifiable information to anyone. 

Secuirty Policy

Your payment and personal information is always safe. During the payment process your detailed information is encrypted and saved with in our system. Once the sale has been approved all your information is archived on a safe and secure server so that it could not be read over the internet.

Refund Policy

No- We do not offer refunds. All purchases either online, in store, phone, mail or  via email are 'Non Refundable.' We only offer an exchange within a 15 day period from date of receiving your purchase. This time frame is solely for a customer to make contact with our business for notification of reason for an exchange. We will evaluate the reason for an exchange and base our decision to approve or deny an exchange. In the event that an aggrement of exchange is approved for a customer, there will be a 7 business day period to conclude the exchange starting on the date the approval is issued. Customer may not return any product without our approval for a return. Based on our evaluation for a return, we will only accept a return solely for an exchange of same product or products equal to the same value of original purchase price. Shipping charges are not included in the original purchase price. Terms apply to all 'online, in store, email, mail and phone' orders.

Terms for 'Cancellations and or Exchanges':

  I. Subject to product availability, we may cancel your order or part of your online order if product/products ordered are not available within the website time frame offered or if your product ordered is no longer available. Please call us or email us for product availability and or time frame availability. You may cancel an entire order or part of your order within a 2 day period of placing any online, email, mail, phone or in-store order. Cancellation charges may apply to any 'online, email, phone, mail and in-store' order or purchase. Please call or email us for more details.

  II.Subject to product availability and product exchange, any ceramic product purchased online may be exchanged within 15 days after receiving your purchase. However, customer must first email or call us within the 15 days of receiving their order and notify our business with reason for any product exchange. We will evaluate customer's reason for exchange and consider 'approval or denial' of the exchange terms based on our evaluation. Any ceramic item purchased online may be exchanged for any other product or products of original or equal value from our Website or store locale. Upon our approval, ceramic items must be returned in a safe and insured package for proper exchange or for in-store credit. No broken or damaged ceramic product or ariticle of clothing returned from our customer will be honored or accepted for exchange or in-store credit.

  III.Subject to availability, articles of clothing may be exchanged within 15 days of online purchase for an exchange of equal value of our product/products from our website or store. Articles of clothing must not be used, worn or washed and must be returned with all original tags and labels. You must first email or call us for any need of exchange on clothing. Exchange on articles of clothing may result in additional fees or charges depending on the assessment made on the condition of item or items returned for exchange. Original clothing tags/labels must accompany all articles of clothing as well as all receipts or copies of receipts/invoices for exchange. Please call or email us for more details before attempting to return any item or product purchased from our website. Please Note: Re-shipping charges are customers responsibility.

Shipping Policy

Please be assured that in stock items will be shipped within two business days of purchase. Out of stock items will be shipped out within two business days after the item arrives to our store. If customer would like for the shipment to be postponed for a later date the customer must contact us via email at oldmexicoimports@yahoo.com. 

All items are standard or ground shipping. Please contact us for expidited shipping services. 

SHIPPING CHARGES ARE SUBJECT TO CHANGE. 

Refer to "FAQ's" for more info.

We will notify customer of any purchase not showing a shipping charge

Shipping and Handling Costs

Shipping charges may vary from product to product. Some products may or may not come with a shipping qoute during the checkout process.  If shipping charges need to be adjusted then customer will be notified of the change. Please note, "all shipping charges are subject to change."

FAQ's

Will the paints on any ceramic product rub off or fade and what if some of the design doesn't look right to me?

No - All ceramic products are baked at nearly 2000 degrees thus setting the paint to a glass-like finish.  No painted ceramic product will ever rub off or fade.  As far as the human eye can see, we have to keep in mind and understand that all ceramic products are completely hand made and painted and any irregularity on the design of the artwork, shape or form of a ceramic product should not be considered as 'flawed or defective.' These irregularities are simply what depicts the artistic authenticity of a 'genuine' hand made product, thus adding to the nature and beauty of the product.  No handmade Talavera product is perfect.

On the Talavera Sinks, what kind of cleansers should one use?

One should take care to use 'non-abrasive'  liquid, foam or gel cleansers along with soft  damp sponges or damp cloths to provide and maintain a smooth and glossy finish to sink surface. Avoid using steel wool, coarse cleansing pads or bristle brushes on sink surface as these cleaning products or tools may scratch and dull the glossy finish.

3.

Are there more products not listed or shown on the website?

Yes - We have many other products related to the items shown on the website as well as many other items of import interest in our San Antonio store location. Upon request we can email you digital images and information on any product you may inquire about. Please call or email us for more information.

4.

I need more detailed information on your online clothing as well other products I see online. How can I find out more information on what I am interested in?

Simply call our store or email us and we will be more than happy to help you with all that may be of interest to you. We can email you digital images of any product you inquire us about.

5.

Are all the products shown or listed online in stock? 

No - Due to the great demand of our products, we often have items being re-ordered or are on backorder. However, all in stock products are shipped out the next day or next two business days. Some out-of-stock items may take from 2-4 weeks or longer to receive from Mexico or other import country and therefore, we suggest all of our Web site shoppers to call or email us with any questions regarding any of our products. We will contact you via email or phone with regard to any order you place online with our Web site should any product be out-of-stock.

6.

I want my order to be shipped quickly! Can you do it?

Subject to availability we can ship out your order on the next business day and sometimes if early enough on the same business day your order is received. Please call or email us for more details.

7.

Am I purchasing the exact product I see online?

Not necessarily. As far as the ceramics and women's and little girl's dresses shown on the Web site, what you see on our Web site online store is an image of what is a hand-made product that we offer. However, our products being that they are uniquely made do have the same hand crafted characteristics that reflect the image shown on our Web site, but may vary slightly in color and pattern from that shown on our Web site. Exact duplications are not available being that these products are uniquely made. We can email you digital images of our in-stock products upon request. Please call or email us for more information.